TERMS & CONDITIONS

CANCELLATION FEES FOR ALL VEHICLES

GENERAL POLICIES

• 01

  Prices vary by date and vehicle availability. For seasonal events such as graduations and weddings, be sure to reserve early.

• 02

  By submitting a reservation form, you are giving A1 Luxury Transport the right to email or contact you regarding our specials and company announcements. We will never sell or give your information away to anyone. You will always have the right to opt out at any time.

• 03

  The customer agrees to pay the price specified for the services described. The customer agrees to be charged for any additional services.

• 04

  If a problem arises with a vehicle or driver, the company must be informed within 24 hours. If the company is not informed within 24 hours the complaint will not be validated.

• 05

  All deposits are NON refundable.

• 06

  The company is not liable in the event of a mechanical breakdown while on hire and will only be responsible for making up lost time at a mutually agreed date.

• 07

  The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party.

• 08

  The sanitation cleaning fee is $250.00.

• 09

  Alcohol consumption and drug use is prohibited by law. Any fines will be paid by the customer.

• 10

  The driver has the right to terminate the run without refund if there is blatant indiscretion on the part of the client(s).

• 11

  Smoking is not permitted in any of our vehicles, absolutely no exceptions.

• 12

  Waiting time will apply after the first 15 minutes of prearranged time. At Airports we allow 45 minutes on domestic flights and 1 hour on International flights, after the allowed time we will charge wait time.

• 13

  If you cannot locate your driver, please call the office at (248) 508-1998. Leaving without contacting the office will result in a no-show charge.

• 14

  The company is responsible for delays or the termination in winter caused by unsafe road conditions (i.e. not salted, accidents, etc.).

• 15

  Not responsible for articles left in the vehicles.

• 16

  Vehicles cannot be loaded beyond seating capacity.

• 17

  Point-to-point service is calculated based on mileage and zones. This service is not for a set period of time, just the time needed to travel from point A to point B. If you need a vehicle for "X" hour(s) please reserve the hourly service.

• 18

  After the client is picked up at the agreed time and place, any traffic delay or rush hour is not the responsibility of the company. We recommend booking with as much time as possible.

• 19

  All cancellations must be made via email. If not, the cancellation will not be valid, and the customer must pay 100% of the reservation. Cancellations are counted by the day, not by the time of reservation.